These policies help protect privacy, time, safety, and communication so every CherThere session starts with shared understanding.
Policies may be updated as services grow. If a written service agreement, invoice, or proposal gives a more specific term, that written agreement controls for that project.
CherThere LLC may begin with a conversation about your goals, space, timeline, access needs, and priorities. This helps confirm whether the requested support is a good fit and whether additional information is needed before work begins.
Sessions are planned in advance based on availability, service type, and project scope. CherThere LLC aims to communicate promptly if traffic, weather, illness, emergencies, or other circumstances affect timing.
Please provide as much notice as possible when a session needs to be changed. When practical, 48 hours’ notice is appreciated for rescheduling or cancellations.
Late cancellations, missed sessions, or repeated changes may result in a fee, deposit requirement, or adjusted future availability depending on the agreed service terms.
Payment is due according to the agreed service terms, invoice, or written arrangement. Accepted payment methods may vary by project.
Storage products, labels, bins, donation fees, disposal costs, parking, mileage, or other project-related expenses are not included unless specifically agreed in advance.
Client information, household details, schedules, belongings, documents, and personal circumstances are handled with care and discretion. CherThere LLC values privacy and does not share identifying project details without permission, except where required by law or safety obligations.
Clients should share known safety concerns before work begins, including access issues, pests, mold, hazardous materials, unstable furniture, aggressive pets, sharp objects, biohazards, or other conditions that may affect the session.
CherThere LLC may pause, decline, or reschedule services if the environment is unsafe, if the work exceeds the agreed scope, or if additional professional support is needed.
Services are limited to the agreed scope of work. If additional support is requested during a session, it may require added time, fees, or a separate plan.
CherThere LLC can help sort, prepare, or coordinate donation and recycling drop-offs when agreed. Donation centers and recycling facilities set their own rules, hours, and acceptance criteria, so item acceptance is not guaranteed.
Photos, before-and-after images, testimonials, or project details will only be used publicly with permission. Identifying details can be removed or obscured when appropriate. Clients may decline photography or marketing use.
Clear, respectful communication helps the work move smoothly. CherThere LLC supports a collaborative, nonjudgmental environment and expects appropriate boundaries, safe conduct, and mutual respect during all interactions.
Questions about these policies can be directed through the contact page or by email at info@cherthere.com.
These policies are general guidelines for CherThere LLC services and are not a substitute for a project-specific written agreement. Service details may vary based on the needs of the home, client, and project.
Reach out before a session if you have questions about scope, safety, supplies, timing, or whether a project is a good fit.
